FAQ

We accept Visa, Mastercard, American Express and Discover.

Since we do not hold payment information in our system, your card will be charged at the time of purchase.

The amount of sales tax charged to your order, if any, is determined by the sales tax rate in the city or county where the order is shipped.

You can make changes to your order within 24 hours of the time the order is placed. Simply send an email with your order number and change request to [email protected]. Changes requested after this 24-hour window cannot be guaranteed, but we will make every effort to accommodate your order if it has not shipped.

Orders ship from our Salt Lake City warehouse within 2-4 business days of receipt. When the order ships you’ll receive a shipping confirmation email with a tracking number.

We offer free shipping within the 48 contiguous states. Shipments to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands will include a freight charge equivalent to 35% of the order value. We do not ship outside the U.S. at this time.

We do not ship to P.O. boxes, but you can choose to have your delivery held for pickup at a secure FedEx location near you. Simply enter your tracking number on the FedEx tracking page, select “Manage Delivery”, then “Hold at Location”.

Orders shipped within the 48 contiguous states typically deliver within 1-5 days of shipment. Orders shipped to Alaska and Hawaii typically deliver within 3-7 days of shipment.

Go to the My Account page and log in to see your order status. If your order has shipped, your tracking number will also appear on this page.

You can cancel your order within 24 hours of the time the order was placed. Send an email to [email protected] with “CANCEL ORDER” and your order number in the subject line. We’ll send you a confirmation email when the order is cancelled in our system.

While we make every effort to accommodate cancellation requests after this 24-hour window, we can’t guarantee it. Cancelled orders that have already been processed must be handled as a return.

We accept returns that are initiated within 30 days of delivery to the install address. Returns must be unused/uninstalled and in their original packaging. Read our complete Return Policy here.

Go to the My Account page and click on your order, then click “Start a Return” to get easy instructions on initiating a return.

We offer complimentary shipping on returns initiated within 15 days of delivery. Returns initiated within 16-30 days of delivery will be charged a $30 restocking fee.

We’ll process your refund as soon as your return has been received and inspected. Refunds typically take 7-10 days to process.

We offer complimentary shipping on returns initiated within 15 days of delivery. Returns initiated within 16-30 days of delivery will be charged a $30 restocking fee.

Remember that Items must be returned in unused/uninstalled condition and in their original packaging.

You can return your original product and then order a new one. You can also browse our replacement parts to easily order different parts or finishes.

Should your Viro light fail due to a manufacturing fault or material defect within 5 years or should your Viro smart bulb fail within 2 years we will repair or replace it free of charge. If it is not practical to repair it, we will replace it. You can read our warranty policy here.

Please contact us at [email protected] within 10 business days to initiate a damage claim. You must retain all original packaging and provide photographs of each side of the shipping boxes, including the shipping label, as well as the damaged product. Please note that we cannot accept damage claims after 10 days.

Installation instructions are included in your shipment box, but don’t fret if you lost them! You can also access your installation instructions by downloading them from:

• Your order email: Each product you ordered should have a link to its installation instructions in the order confirmation email sent to you when you placed your order.
• Your order: go to the My Account page, click on your order, and you’ll find a link to installation instructions for each product you ordered.

Use a microfiber cloth to remove any dust. For light fixture cleaning, use a soft damp cloth to gently wipe surfaces, then immediately use a dry cloth to wipe the surface again.
For glass diffusers, use white vinegar on a soft cloth to wipe surfaces free of any oils, allow it to dry, then use a microfiber cloth to remove any dust particles.

You can find instructions both on the Viro Smart bulb box and on this page.

Your Viro smart light will work with a standard on/off switch. A Viro light using a Viro smart bulb will not work with a standard dimmer switch, but can be dimmed using the Viro app.

Viro light fixtures work with any standard E26 base bulb, but to access Viro smart features you must use the Viro smart bulb and the Viro app.

Download the Viro app to use your light with the Viro smart bulb provided. If you use a standard E26 base bulb, you do not need to download the Viro app to use it.

The Viro App is available in the Apple App Store and Google Play.

Use a smartphone to download the Viro app.

Download and install the Viro app, register an account, and then turn on your light. The light will start blinking to indicate that it’s ready to pair with the Viro app. Follow the instructions in the app to connect your light.

The Viro app lets you create Rhythms, Schedules, and Scenes so that you can customize your light settings to suit your daily activities. Learn more about the Viro app features here.

Yes, you can easily create groups of lights in the Viro app.

To reset your bulb or pair it with another account, turn the bulb on and off in the following sequence: ON / OFF / ON / OFF / ON. When the bulbs starts flashing bright white it is in pairing mode.

Because the Viro app communicates with your Viro lights and uses data only on occasion, it should have a minimal effect on your WIFI and data speeds. It has no more effect on a phone battery than any other commonly used app.